Usage pools and reset dates
Understand standard, extra-bot and enterprise allowances and monthly resets.
On this page
Which allowance pays for the work?
| Bot type | Allowance model | Where to check |
|---|---|---|
| Included standard-plan bot | Uses the standard workspace plan pool. | Workspace plan and Usage. |
| Extra purchased bot | Has its own purchased tier’s allowance. | Selected bot, extra-bot subscription and Usage. |
| Enterprise bot | Uses its assigned Starter, Growth or Scale tier and per-bot add-ons. | Selected bot and enterprise contract allocation. |
| Sponsored bot | Funded by its sponsoring enterprise while sponsorship is active. | Sponsored bots and the bot’s status. |
Monthly allowance resets
Message and voice allowances are monthly even when the subscription is paid annually. The quota clock follows the subscription’s billing-day alignment. Monthly subscriptions use the monthly billing-period end; annual subscriptions use the corresponding day each month, adjusted for shorter months. Use the reset date shown in Usage/Billing rather than assuming the first day of the month.
Understand the meters
- AI answers count toward the message allowance; a customer’s question is not itself an AI answer.
- Voice usage has its own minute allowance.
- Knowledge capacity is measured separately from conversation usage; removing outdated knowledge can free capacity.
- API and MCP interactions still use the underlying bot’s service and applicable allowances.
- Usage and activity reports answer different questions: a conversation can contain multiple messages and answers.
When a limit is reached
- Confirm the selected bot and the allowance pool being used.
- Check the meter and displayed reset date.
- Remove unneeded knowledge if the page capacity is the issue, or purchase an eligible add-on/plan change as owner.
- For enterprise add-ons, select the bot that needs the additional messages or voice minutes.
- After confirmed payment or the scheduled reset, retry the failed operation once and verify the result.