Documentation
Everything you need to train, customize, and ship a MonCha support agent — from your first crawl to webhooks and voice.
New here? Start with the Quickstart — you'll have a bot answering questions from your own website in about five minutes.
Bots and knowledge
Widget and channels
Support and customers
Account and billing
API & Agents
Enterprise Vendor API
Help
Core ideas
Grounded answers. Your bot answers only from the knowledge base you give it, cites its sources, and declines when it doesn't know.
One message = one answer. Your customers' questions never count against your quota.
Bots are independent. Each bot has its own knowledge, design, conversations, and embed snippet. Extra bot slots are add-ons with isolated quotas.
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New here? Start with the Quickstart.