Create and purchase bots
Understand trial bots, included slots, extra bots and enterprise tiers.
Choose the right kind of bot
| Situation | How capacity works |
|---|---|
| New account / active trial | The trial includes one bot. Subscribe before adding more bots. |
| Paid standard plan | Use an available included slot. Bots using the plan pool share that pool’s allowances. |
| Extra bot purchase | Purchase a slot with its own Starter, Growth or Scale allowances. Its subscription and renewal are visible in Billing. |
| Enterprise workspace | Choose a Starter, Growth or Scale tier with available contract capacity. Each enterprise bot has its tier allowance. |
| Sponsored customer bot | A separate Vendor authorization flow creates a customer-owned bot funded by the enterprise. See Sponsored bots. |
Create, train and publish
- Open Bots and choose the create action.
- Enter a unique name. For enterprise, select a tier with an available slot.
- If included capacity is full, the owner purchases the required extra slot or adjusts the contract.
- Wait for payment confirmation and the dashboard to show the available bot/slot.
- Select the new bot, add knowledge and test in Playground.
- Copy the installation snippet for that bot. Each bot has its own ID; an old snippet continues to target the old bot.
Purchase and lifecycle checks
Opening the checkout success URL does not itself activate a purchase. MonCha waits for confirmed payment. Refresh Billing after checkout and check the owner account if the bot has not appeared. Avoid buying the same slot again while confirmation is pending.
- A duplicate bot name requires a new name; use the suggested alternative if shown.
- An enterprise tier can be full even if another tier has spare slots.
- Review an extra bot’s billing term before removing or cancelling it; cancellation and deletion have different purposes.
- Use a transfer request to move ownership, rather than sharing your owner login.