Test in Playground

Run a useful launch check

1. Select the bot and confirm its source documents are Ready.
2. Ask a question with a known answer in your content.
3. Check the answer and source links against the actual source.
4. Ask a question that your content does not answer and inspect the fallback.
5. Try a follow-up question and another supported language relevant to your audience.
6. Repeat after changing the persona, instructions or knowledge.

Test the installed channel too

Playground validates answer behavior. The installed website widget, WhatsApp and email have their own setup and visitor interactions. Test the real channel to check domain permissions, forms, microphone access, ticket creation and booking requests. Use test identities and a suitable workspace when creating sample leads or sending notifications.

Improve a weak answer

• Wrong fact: correct the source and refresh knowledge.
• Missing fact: add a concise document or Q&A with the answer.
• Wrong tone: update the persona/instructions, then retest.
• No answer after an import: confirm that processing finished for the selected bot.
• Access or quota error: check Billing and Usage before changing the prompt.