Work with inbox threads
Use connected email, signatures and thread history; troubleshoot delivery.
Check the complete email path
- Select the connected bot and open Inbox.
- Confirm the mailbox connection and required DNS verification.
- Send a test from an external address to your company mailbox.
- Check that forwarding reaches MonCha and the incoming thread appears.
- Review the generated reply, sender identity and any signature you configured.
- Reply within the same email thread to confirm conversation continuity.
Threads and signatures
Use the Inbox thread view to review incoming and outgoing messages together. Configure the signature from the inbox controls and test how it appears in a real email client. A mailbox forwarding rule and the DNS records for sending are separate parts of the setup: receiving a message does not prove that outgoing mail is configured correctly.
Troubleshoot delivery
- No incoming message: inspect your mailbox forwarding rule, provider verification and selected bot.
- Incoming mail without an expected reply: check service eligibility, DNS status and the thread’s displayed state.
- Unexpected formatting: review the text/signature in both the Inbox view and the receiving email client.
- After payment recovery, verify service access and send a fresh controlled test.
- After disconnecting, remove forwarding in Gmail/Outlook or your provider yourself. MonCha cannot remove that rule for you.